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CUSTOMER SERVICE
Contact
Information
Email: custserv@oldutica.com
Phone
(952) 449-9611
Fax (952) 249-7813
Ordering
Information
Once you place your order online, you will receive a
confirmation email of your order.
You can also
order by mail.
Send mail orders with Credit Card information Check or Money Order
to:
THE
OLD UTICA COMPANY
1935 Wayzata Boulevard West
Long Lake, Minnesota 55356
Accepted Online Payments
We accept Visa, MasterCard, Discover and American Express.
Shipping
We will ship your order within 4 business days of your credit card authorization.
Payments by check or money order will take an additional 2 - 3 days
for clearing.
Shipping Methods:
We ship by UPS and for an additional fee, can ship express delivery.
When you are entering your order information, you will be provided with
delivery options and specific rates.
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Frequently Asked Questions:
How long before
I receive my order?
You will receive an email with your anticipated delivery time. Most
orders in the United States are received within 2 weeks.
How do I check
on my order?
If it has been longer than the anticipated delivery time, you can
send us an email about your order. Please indicate the order date and
items ordered.
Can I pay COD?
At this time we do not accept COD orders. You may make payment by
Credit Card, check or money order on mail-in orders or by Credit Card
for internet orders.
Is my credit
card information secure?
Your order information is captured on a secure server using industry
standard levels of encryption using SSL (Secure Sockets Layer) and a
VeriSign Secure Server ID.
What if I'm not
happy with the print?
Your satisfaction is guaranteed. If you are unhappy with your purchase
contact our Customer Service Dept. at (952)
449-9611.
Do you sell frames?
Not at this time.
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